How to order
If you want to buy a Surprise Surprise product or service, click the "Add to Cart" button next to the product you want to buy. Follow the instructions and fill in the address and delivery field fields. Choose the payment method and click the "Place the order" button. After placing the order, you will receive a confirmation email with your order details and you will be contacted by our manager.
In the case of online card payments, you will be redirected to a secured page belonging to the processor, where you will enter the card data with which you want to pay the order.
The necessary data for the transaction are:
- The name on the card;
- card number - the 16 numbers on the card face
- expiration date - which is also on the card face (Example: 09/14 - month / year);
- CVV2 or CVC2
If the information provided is correct and you have sufficient funds in your card account, you will receive a transaction approval message. All cards issued under the Visa and MasterCard payment systems are accepted for payment.
Which currencies are accepted for payment?
You can pay with your card in any currency. Payments will be made in Moldovan Lei (MDL). The amount to be withdrawn from the card will be equal to the cost of the product in MDL.
Terms of payment
Order placement and delivery is available 24/24 in Chisinau and the entire territory of the Republic of Moldova. Service payments are made by the buyer in advance in the amount of 100% of the cost of the services, by any means available on the site or proposed by the operator.
Canceling the order
If you want to cancel the order or make changes, let us know as soon as possible about this. The request for cancellation or modification of the order will be accepted only if it is not already prepared by the florist. If the bouquet has already been assembled and ready for delivery, the order can not be canceled.
Returning your order and money
If you are not satisfied with the order execution or the quality of the delivered products, please do not hesitate to contact us within 24 hours of delivery at the phone number: +37379949494 or by sending a message to firstname.lastname@example.org.
In the case of payment by bank card, the money returns exclusively to the bank card on which the payment was made.
Flowers are a slightly changeable product, and we will not be able to replace the product or return the paid amount unless we are informed in good time about the issue. If the order is not correctly completed and paid, SurprizeSurprize.md guarantees full refund of the paid amount.
If it is found that the flowers have been damaged as a result of the recipient's actions (eg unfavorable storage conditions), the money can not be refunded.
Security of online payments
The personal information you provide (name, address, telephone, e-mail, credit card number) is confidential and can not be disclosed. Your bank card data is transmitted only in encrypted form and is not stored on our Web server. All payment card transactions occur in accordance with the requirements of Visa International and MasterCard WorldWide. Information is transmitted using special security technologies for online card payments.